Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

How long does it take for me to receive my order? Orders placed by 4PM EST on working days (Mon-Fri) are shipped same day and usually delivered within 2-3 business days within USA How do I create an account? You can register for new account under “my account” section on the top of the pages or bottom of the pages. How do I change my shipping address? Shipping address can be changed immediately after placing the order by calling us at 407-960-1722 or email us. Shipping address can not be changed after the item has been shipped. How do I track the status of my order? Tracking numbers are posted on order details section or you can email us request for tracking number with your order number. Will you keep my credit card information on file? We do not store credit card information. In fact, when you place order through our secure site, we do not have access to any of your payment information. Do you charge sales tax? We charge sales tax to shipments being shipped to Florida. You may email us Tax Exempt Certificate and reference your order number immediately after or before place the order. Do you ship to my country? We ship to USA and Canada and many other countries around the world. Please email us if you need International Shipping Quote with details of your order. Will my items come in one package? We try to add as many items as securely possible in one package. This entirely depends on the size of the order.
If you need to swap an item

Returns and Exchanges

What is your returns policy? We offer 30 days money back and standard 1-year replacement warranty on all items. I received the wrong item Please email us order# and more information at My order arrived damaged Please email us order# and more information at Where should I mail my authorized return? If your return request has been authorized, then you would receive return information with the authorization email. How do I receive customer support? Fastest way to connect with us for customer support is via email or chat on the website. Please note: keep the order#, serial number, and information on issue with the item handy when contacting support. What do I do if I entered an incorrect shipping address? Shipping address can be changed by contacting us. However, shipping addresses can not be changed once the order has been marked as shipped. Can I change or cancel an order after I've submitted it? Orders can be changed or cancelled before they are marked as shipped. Can I pre-order an item that is sold out? On certain items, you may be able to do so. Please contact us with your requirements.