Returns and Warranty

Returns & Warranty

At Server Disk Drives, we stand behind the products we sell. We want our customers to have confidence when purchasing enterprise hard drives, solid-state drives, server components, and other IT hardware from us.

Please review the following return and warranty information before requesting a return or warranty replacement.

Returns Within 30 Days

Returns may be requested online within 30 days of delivery.

To initiate a return, please visit our online customer portal:

Start a Return:
https://account.serverdiskdrives.com

Sign in using the email address associated with your order. Select the applicable order and follow the instructions to submit your return request.

Return Requirements

Unless otherwise stated on the product page:

  • A standard return request must be submitted within 30 days of delivery.

  • Products must be returned in the same condition in which they were received.

  • All original components, accessories, drive trays/caddies, adapters, cables, packaging, and other included items must be returned with the product.

  • Serial numbers and product identification labels must match our shipping records.

  • Products that have been physically damaged, altered, modified, improperly installed, or misused may not qualify for return.

  • A return must be authorized before the product is shipped back to us.

  • Unauthorized returns may be refused or experience processing delays.

Submitting a return request does not automatically mean that the return has been approved. We will review the request and provide return instructions when applicable.

Warranty Replacements After 30 Days

If more than 30 days have passed since delivery and you need to replace a defective item covered by our warranty, please contact us by email instead of using the online return portal.

Please include all of the following information in your email:

  • Order ID

  • Item/part number you need to return

  • Quantity of items being returned

  • Serial number of each item

  • Reason for the return or description of the problem

Providing complete information will help us locate your original order, verify the product and warranty coverage, and process your replacement request more efficiently.

Please do not ship warranty items back until you have received return authorization and instructions from Server Disk Drives.

1-Year Limited Warranty

Unless otherwise specified on the product listing, products sold by Server Disk Drives include a 1-Year Limited Warranty from the date of purchase.

For approved warranty claims after the initial 30-day return period, Server Disk Drives may, at its discretion:

  • Replace the product with the same product;

  • Replace it with an equivalent product if the original product is unavailable;

  • Repair the product when appropriate; or

  • Provide another appropriate resolution if a replacement is unavailable.

Warranty replacement products may be new, refurbished, or equivalent in condition and functionality to the originally purchased product.

Compatibility Returns

Enterprise server and storage hardware can have specific compatibility requirements.

Before ordering, we strongly recommend verifying the server or storage system model, drive interface, form factor, capacity, sector format, controller/backplane compatibility, and drive caddy/tray requirements.

SAS and SATA drives are not interchangeable in every system, and different generations of Dell PowerEdge, HPE ProLiant, Lenovo ThinkSystem, and enterprise storage systems may require different drive trays or configurations.

If you are unsure about compatibility, please contact us before ordering. We will be happy to help verify compatibility based on the information you provide.

Compatibility information provided on our website is intended as a general reference. Final compatibility can depend on the specific configuration, firmware, controller, backplane, and other components installed in your system.

Return Shipping

Unless the return is due to an error by Server Disk Drives or a product that is confirmed to be defective, the customer is responsible for return shipping costs.

Original shipping charges, including expedited shipping charges, are generally non-refundable.

For approved returns resulting from an incorrect item shipped by us or a verified defective product, we will provide appropriate return instructions.

We strongly recommend using a trackable shipping service and properly packaging hard drives, SSDs, and other electronic equipment to prevent shipping damage.

Server Disk Drives is not responsible for damage caused by inadequate return packaging.

Refunds

After your return is received, we will inspect and verify the returned product.

Once approved, the refund will be issued to the original payment method. Please allow additional time for your bank, credit card company, or payment provider to process the refund.

Products returned incomplete, damaged, altered, with mismatched serial numbers, or in a condition materially different from how they were shipped may be subject to a reduced refund or may be ineligible for a refund.

Warranty Exclusions

The limited warranty does not cover problems caused by:

  • Physical or accidental damage

  • Improper installation or handling

  • Improper packaging during return shipment

  • Electrical damage, power surges, or environmental conditions

  • Modification or alteration of the product

  • Removal or alteration of serial-number labels

  • Use outside the product's intended specifications

  • Incompatible hardware, controllers, firmware, software, or system configurations

  • Normal wear and tear

  • Data loss or data recovery

Server Disk Drives is not responsible for data stored on returned or warranty-replacement devices. Customers are responsible for maintaining appropriate backups of their data.

Data on Returned Drives

Please remove all personal, confidential, proprietary, or sensitive data before returning any storage device.

Returned drives may be tested, erased, reformatted, repaired, recycled, or otherwise processed as part of our return and warranty procedures.

Server Disk Drives cannot guarantee the preservation or recovery of data from any returned device and assumes no responsibility for data loss.

Order Cancellations

If your order has not yet been fulfilled, you may submit a cancellation request through your customer account:

https://account.serverdiskdrives.com

Cancellation requests are not guaranteed. Orders that have already been processed, packed, or shipped may not be eligible for cancellation.

Damaged, Incorrect or Defective Items

If your order arrives damaged, contains an incorrect product, or appears to be defective, please contact us promptly.

Please retain the product, packaging, shipping box, labels, and packing materials until the issue has been resolved. Photographs or additional information may be requested to assist with the claim.

Need Assistance?

If you're unsure whether a drive or component is compatible with your server or storage system, we encourage you to contact us before placing your order.

Providing the manufacturer and exact model of your server or storage system allows us to assist you more effectively.

Server Disk Drives
Enterprise Storage & Server Hardware
serverdiskdrives.com